We Serve at Every Stage
At Xinkailin, we support customers throughout the entire sourcing process, from product consultation and development to sample assurance, complementary laying materials, logistics coordination, and after-sales assistance.
Whether you are launching a new flooring collection, managing a large-scale project, or maintaining stable inventory for ongoing sales, our team works closely with you to ensure a smooth and efficient experience at every stage.
OEM & Custom Flooring Service
As a professional vinyl flooring manufacturer, Xinkailin provides flexible OEM and customization solutions for distributors, contractors, and project buyers worldwide. We help you develop flooring products tailored to different markets, project requirements, and installation conditions.
Customization scope:
- • Pattern & Surface Customization
- • Size & Thickness Options
- • Cut-to-Size & Trimming
- • OEM & Private-Label Packaging
Quality Assurance & Compliance Support
Xinkailin manufactures flooring under ISO 9001 and ISO 14001 systems with strict control over raw materials, production processes, and final inspections to ensure consistent quality and performance. We also provide full compliance documentation support to meet different market and project requirements.
Quality documentation includes:
- • Material traceability and performance testing reports
- • Pre-shipment inspection reports
- • CE, REACH, RoHS, and other compliance documents
Free Samples Available
We understand that selecting the right vinyl flooring product requires careful evaluation. Xinkailin provides samples based on your application, target market, and performance requirements. This helps you assess product appearance, texture, construction, and overall suitability before placing production orders.
Services Include:
- • Standard free samples
- • Custom sample development
- • Flooring sample cutting
- • Fast sample preparation and dispatch
Product Innovation & Development Support
Xinkailin helps customers develop flooring products that match market demand and project requirements. With in-house laboratories and experienced specialists, we support new design development, surface finishes, and product performance improvements, backed by 12 patented technologies and over 500 flooring designs.
R&D Services:
- • Design & surface development
- • Performance optimization
- • Sample development & testing
Order Flexibility & Delivery Support
Order Flexibility Support
- Low MOQ support
- Standard sample development within 7–10 days
- Flexible options for both small trial orders and bulk purchases
Order Flexibility Support
- 18,000 ㎡ warehouse area
- Over 2.1 million sqm available inventory
- Immediate shipment for core models
- Fast allocation for urgent and peak-season orders
Global Logistics Support
- Located in a major logistics hub
- Partnered with experienced international freight forwarders
- Air / sea / rail shipping solutions available
- Efficient delivery planning and documentation preparation for global projects
After-Sales &
Warranty Support
We offer a structured warranty program and responsive after-sales support to help ensure your flooring performs well and your project runs smoothly. Homogeneous PVC flooring is backed by a 1-year warranty, with official warranty documentation available upon request. From product consultation to post-installation support, we're there throughout its service life.
Installation & Technical
Support for Flooring Projects
We provide practical technical support to ensure proper installation and long-term flooring performance. It includes:
- • Flooring Installation Guide
- • Installation Precautions
- • Installation Instruction Videos
- • Cleaning & Maintenance Guidelines
- • Long-Term Care Methods & Tips etc.